At GBSS, we are taking appropriate measures in line with the Australian Government and NDIS guidelines to ensure that our participants and staff remain safe throughout the COVID-19 pandemic, and to minimise transmission of this disease within our organisation and the community.

We are focused on preserving the health and safety of the people we are responsible for, including our participants, employees and their families. Our organisation will, on an ongoing basis, identify and implement any revisions required to the practices and supports undertaken by our business to meet all requirements of the NDIS Commission, and state and federal governments.

To ensure all staff are compliant with Covid-safe measures, our employees are required to complete the Australian Department of Health’s online COVID-19 Infection Control Training.

Contact tracing

Everyone entering GBSS premises must check in with a QR code using the ‘Check in QLD’ app, as well as sign into a physical manifest at reception to show entry and exit times.


In compliance with government regulations, all staff who work on the premises are required to have been vaccinated for COVID-19. We strongly encourage our participants to make their own, informed decisions about vaccination, to protect themselves and others. The NDIS has produced documents about supporting the rights of NDIS participants to make their own choices about the vaccine:

Hygiene and cleaning

We have stepped up our routine cleaning in line with NDIS guidelines, ensuring that we maintain a hygienic environment.

Hand sanitiser provided at reception and throughout the premises.

These measures include practising good respiratory and hand hygiene, such as:

  • cleaning hands with soap and water or alcohol-based hand rubs or sanitisers
  • avoiding touching of the face
  • avoiding handshaking and other physical greetings
  • covering your nose and mouth with a tissue or flexed elbow when coughing or sneezing
  • avoiding contact with anyone who has symptoms such as fever, a cough, sore throat, fatigue and shortness of breath
  • staying home if unwell
  • wearing appropriate PPE when caring for participants.
  • regularly cleaning shared high-touch surfaces, e.g. tables, benches, and doorknobs.

Personal protective equipment

During a COVID-19 pandemic, we will stay updated with the latest advice from our state’s public health unit regarding when and where to use PPE while supporting participants to remain compliant with government orders.

Staff are not permitted to come to work if:

  • they are exhibiting any signs or symptoms of a respiratory illness such as coughing, sore throat, runny nose or shortness of breath, or have a fever
  • they have been to a COVID-19 hotspot within the last 14 days and have not received a negative COVID-19 test
  • returned from overseas in the last 14 days
  • received a positive COVID-19 test.

For the latest advice from the NDIS, visit